Dear (project manager),
I assume that (end client) has shortened the event and would like to off-load the cost of it (i.e. the cancellation charges that (agency), I'm sure, has in its contract with them) on you. Maybe with a statement to the effect that they appreciate your understanding and flexibility, which may be read as an implied promise that they may repay the favour some other time.
I assume that (end client) has shortened the event and would like to off-load the cost of it (i.e. the cancellation charges that (agency), I'm sure, has in its contract with them) on you. Maybe with a statement to the effect that they appreciate your understanding and flexibility, which may be read as an implied promise that they may repay the favour some other time.
So the agency then sits on its own contractual obligations with the freelancers, and it is then tempting to repeat the dance with them. The implied promise there being that one will be closer to the top of the list of people who are offered future work, which means that there is an implied threat, as well, of the opposite happening.
Here is where it gets tricky, and please let me point out that this is nothing personal. Agencies offer us work because we are the ones with the skills and knowledge to do it. It is not to do us a favour. Certainly, choosing one (contractor) over another is influenced amongst others by how well one gets on with that professional on a personal level. If the only communication between agency and (contractor) is that related to jobs, then clearly, those who allow contract changes (which are bizarrely ALWAYS to the contractors' detriment) without complaining are clearly preferable to those who won't accept this kind of dodgy tinkering. Perfectly understandable.
However, accepting changes to one's own detriment without complaining means first and foremost one thing: a lack of business acumen. So now it is the choice of the agency: Do I prefer people who don't cause any trouble but whose lack of business savvy is probably indicative of other gaps, as well? Or do I work with people who know what they are doing and in return insist on being paid what they are worth?
It's a difficult one, I understand, especially as we so rarely get to see, even less to know each other.
One thought about the much touted 'flexibility' that deserves to be rewarded... just not right now.
I have been in the job for 20 years now. Being flexible in the sense of waiving legitimate claims I had to the benefit of the agency/end client is overall not a satisfactory business model. People still wouldn't remember me or give me more work, and the first time that someone did after years of trying (which was, by the way, me sticking to a contract that turned out to be very unattractive in reality when other colleagues with more business acumen than me got out), soon after, that particular person left the agency, and I found myself exactly back where I was before, just a big chunk more disillusioned.
If the reward for this kind of 'flexibility' was not the privilege of being offered work again at all, but maybe a real attempt to make up for a sacrifice of half of the pay agreed in the contract, by somehow allowing the contractor to recover that money on top of what they would normally earn (so that the contractor is, including the reward, at least balance-neutral, so in financial terms not rewarded at all), it would be a different issue. But that has never happened to me.
So please understand that if I see: 'Thank you for your flexibility and understanding ...', I really read these days: 'If you want to work for us again, you'd better just swallow this.' I am sorry, that does not make me feel professionally fulfilled. And after 20 years of trying to build a career in my chosen profession, I feel I haven't got anywhere and my not inconsiderable skills and experience count for nothing. I do hope you understand.
Best regards,
...



